Calandra supported a strategic messaging and playbook refresh informed by stakeholder engagement, competitive research, and quantitative research across five US communities. The work examined how existing messaging was performing, how public perceptions were changing, and what Google’s community representatives needed to navigate increasingly complex conversations.
The refreshed approach helped make complex infrastructure more understandable, relevant, and human. It established a clearer positioning and messaging system while giving teams the flexibility to address the different needs of government officials, civic leaders, community organizations, residents, utilities, and regulators.
Senior Strategist
2023 - 2024
Research and messaging strategy
RECENT / SELECTED WORK
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